Seeking Opportunities in...
Operations Management, Process Improvement, and Business Development
Reinsurance Group of America (RGA). Chesterfield, MO. RGA is a global life, health and living benefits with underwriting in the reinsurance business with more than $3 trillion of life insurance in force.
Senior Program Manager, Global Underwriting Operations. Oct 2018 - Current
Leads and manages multiple, large and complex cross-functional projects to establish and enforce global underwriting
operational and risk management standards, including processes, systems, controls and data. Responsible for directing
multiple project teams and collaborating with IT to deliver a reliable, secure, controlled operational platform in line with the
business’ growing and maturing needs. Provides leadership and direction on Program strategy to stakeholders, including
scope and timelines to achieve global objectives. Provides an advisory role to senior management on Program strategy and
key infrastructure decisions.
Signature Consultants, Chesterfield, MO. Contracted consultant via Signature Consultants (industry- and technology-focused recruiting specialists) to facilitate a business initiative for enhancing the global underwriting business process for the Reinsurance Group of America's (RGA - providing life and health-related reinsurance and financial solutions).
Business Program Facilitator. Jun 2017 - Oct 2018
Operational, Business Process, and Change Management Improvement. The scope of support includes gathering and
confirming complex business data requirements and process standards; scheduling, developing and implementing a
communication strategy; and coordinating with multiple senior global stakeholders to mitigate business risk; coordinating UAT
activities; and roll-out implementation of process improvements along with the development of a modernized business system.
The goal will be to deliver improved underwriting processes by developing an enhanced risk control design, greater process
consistency, and solving process-related problems for Global, Regional, and local office stakeholders.
Tshibanda & Associates, LLC. Kansas City, MO. A consulting and project management services firm, which assists organizations in improving operations and deploying mission-critical, enterprise solutions successfully.
Contracted Project Manager Feb 2016 - Jun 2017
Provide leadership, direction and management of assigned projects for streamlining Medicare & Medicaid business processes
(gathering and prioritizing product and customer requirements, defining the product vision, and partnering with product users
to ensure satisfaction) and achievement of business process goals.
EDCO Health Information Solutions Inc., St Louis, MO. A privately held company that provides a combination of software, services and process knowledge to optimize the management of health information in acute and ambulatory settings throughout North America.
Vice President, Business Quality & Process Improvement Mar 2014 – Nov 2015
Responsibility and authority for field services’ operations and financial results, process quality and performance efficiency with
the intent to deliver expense reduction, process simplification, and an enhanced customer experience. As a member of the
executive team, key responsibilities include streamlining accounting processes, the standardizing customer contracting
process, developing pricing models, sales forecasting, and assisting with transforming business processes while maintaining
key relationships with customers and team members.
Director Field Operations Mar 2012 – Mar 2014
Responsible for the growth, development, and implementation of field service operations. Collaborated with Senior
Leadership to provide direction for market growth through sales presentations and speaking engagements. Operationalized
new process methodologies, protocols, and key indicators to optimize daily performance, maximize quality, minimize costs,
and ensuring superior customer satisfaction with the adoption of the company’s new software technology.
Results: Navigated business growth and operational improvement processes which supported 136% sales growth and
175% gross margin improvement in the past three years. Developed and positioned eight field operations staff for
promotions into new leadership roles for accelerating the pace of play with new service models. Retired and transitioned
customers from a problematic service model to a new service model in order to mitigate customer service challenges and
unexpected financial risk to the company.
Project Consultant, St Louis, MO. Self-employed contractor to support various projects spanning research, regulatory affairs, product safety, corporate training, community college instruction, and business analysis for M&A target projects.
Project Consultant May 2009 – Mar 2012
Sought out by investors to develop independent projects to evaluate and pursue viable acquisition targets for
project sizes from $3 million to $180 million. Business plan developed, pledge capital acquired. Additional experiences
include regulatory affairs research in diagnostic radiology and corporate training for the transportation of hazardous goods.
Selected for an assignment to develop and provide instructional material for a distance learning course in
personal finance. Managed online course content, student self-study assignments, and student examinations
for fall semester.
Kamtz Companies, Loveland, CO. An entrepreneurial pursuit to pilot a regional European custom cabinetry manufacturer for high-end residential and commercial projects.
Owner & President May 2007 – Feb 2009
Structured, negotiated, and settled asset purchase agreement for the acquisition of a privately held company.
Led strategic planning, sales development, and operational planning. Created agreements for retail outlets
and distribution centers. Led manufacturing operations, new costing models, and cost reduction projects.
Organic sales growth rate reached 25% as the company gained a regional presence. New distributor
agreements secured for 80% incremental top line sales growth. Named to Northern Colorado’s Mercury 100
list for fastest growing privately held company. Initiated partnership with local community college and obtained
state grant to train employees in lean methodologies. Led Kaizen events; continuous improvements efforts
in manufacturing, front-office, and sales development; and reduced product finishing process times by more
than 75%.
Tyco Healthcare Pharmacy Operations, St. Louis, MO. Formerly Mallinckrodt, Inc. and now known as Covidien, a $10 billion global pharmaceutical and healthcare products leader.
Group Operations Manager, St. Louis, MO May 2002 – Apr 2007
Promoted to a created position to identify and implement strategic direction-setting initiatives for product
sales growth, operating cost reductions and quality improvements. Initiatives addressed operating methods,
new technologies, equipment selection, and facility design. Managed capital planning and investment process.
Maintained engineering and operational responsibilities for 37 site operations and their $200 million business.
Led initial development, and subsequently, the deployment of a custom designed business process software
with Lean/JIT process flow capability. Led teams to achieve 3% annual sales growth, 1.5% in annual cost
reduction, and process simplification initiatives. Patented equipment and processes were achieved. Custom
equipment designed to support new product launches. Costing and pricing models developed for new product
offerings. Staffing models created and deployed to support dynamic business changes.
Regional Operations Manager, Great Lakes & Northeast Regions, St Louis, MO May 2005 – Apr 2006
Hand-picked to assume additional responsibilities for directing business operations for 11 locations,
encompassing $66 million in annual sales – a concurrent position with the Group Operations Manager.
Benchmarked current operations and assessed market opportunities for growth. Led local market development
initiatives and sales planning processes. Implemented new product offering in five locations to yield more than
$1.2 million in high margin sales. Coordinated the implementation of material utilization projects to reduce
operating cost by more than $1 million annually.
Regional Operations Manager, West Region, Denver, CO Jun 2000 – May 2002
Recruited to direct business operations for eight locations. Coordinated sales and operation functions for six
major markets, totaling $21 million in annual sales.
Assessed new market opportunities. Provided technical leadership. Championed new product evaluations.
Contained cost controls through development of system operations metrics (i.e. freight controls, spending
controls, and material utilization). Implemented new product offering in six locations through custom designed
equipment and gained more than $1.5 million in high margin sales. Top line sales grew by 35% and 55%
respectively in two markets.
GE Healthcare, Princeton, NJ. Formerly Amersham Health and Nycomed Amersham, now known as GE Healthcare, a $17 billion unit of the General Electric Company; a pharmaceutical and healthcare products company.
Manager, Pharmacy Regulatory Affairs & Corporate Radiation Safety Officer Sep 1996 – June 2000
Recruited to direct regulatory affairs for 26 sites in the US and Canada. Directed regulatory affairs program
in the US, Canada, England, and Australia.
Liaison for licensing, inspections, and enforcement actions. Responsible for site audits and follow up resolutions.
Negotiated reduction of civil penalty actions. Developed IND SOP’s and coordinated protocols for pharmacy
operations.
Other Work Experiences – Director of Regulatory Affairs, Director of Business Unit for Regulatory Affairs Consulting Services and Educational Programs, and Pharmacy Manager.
Operations Management, Process Improvement, and Business Development
Reinsurance Group of America (RGA). Chesterfield, MO. RGA is a global life, health and living benefits with underwriting in the reinsurance business with more than $3 trillion of life insurance in force.
Senior Program Manager, Global Underwriting Operations. Oct 2018 - Current
Leads and manages multiple, large and complex cross-functional projects to establish and enforce global underwriting
operational and risk management standards, including processes, systems, controls and data. Responsible for directing
multiple project teams and collaborating with IT to deliver a reliable, secure, controlled operational platform in line with the
business’ growing and maturing needs. Provides leadership and direction on Program strategy to stakeholders, including
scope and timelines to achieve global objectives. Provides an advisory role to senior management on Program strategy and
key infrastructure decisions.
Signature Consultants, Chesterfield, MO. Contracted consultant via Signature Consultants (industry- and technology-focused recruiting specialists) to facilitate a business initiative for enhancing the global underwriting business process for the Reinsurance Group of America's (RGA - providing life and health-related reinsurance and financial solutions).
Business Program Facilitator. Jun 2017 - Oct 2018
Operational, Business Process, and Change Management Improvement. The scope of support includes gathering and
confirming complex business data requirements and process standards; scheduling, developing and implementing a
communication strategy; and coordinating with multiple senior global stakeholders to mitigate business risk; coordinating UAT
activities; and roll-out implementation of process improvements along with the development of a modernized business system.
The goal will be to deliver improved underwriting processes by developing an enhanced risk control design, greater process
consistency, and solving process-related problems for Global, Regional, and local office stakeholders.
Tshibanda & Associates, LLC. Kansas City, MO. A consulting and project management services firm, which assists organizations in improving operations and deploying mission-critical, enterprise solutions successfully.
Contracted Project Manager Feb 2016 - Jun 2017
Provide leadership, direction and management of assigned projects for streamlining Medicare & Medicaid business processes
(gathering and prioritizing product and customer requirements, defining the product vision, and partnering with product users
to ensure satisfaction) and achievement of business process goals.
EDCO Health Information Solutions Inc., St Louis, MO. A privately held company that provides a combination of software, services and process knowledge to optimize the management of health information in acute and ambulatory settings throughout North America.
Vice President, Business Quality & Process Improvement Mar 2014 – Nov 2015
Responsibility and authority for field services’ operations and financial results, process quality and performance efficiency with
the intent to deliver expense reduction, process simplification, and an enhanced customer experience. As a member of the
executive team, key responsibilities include streamlining accounting processes, the standardizing customer contracting
process, developing pricing models, sales forecasting, and assisting with transforming business processes while maintaining
key relationships with customers and team members.
Director Field Operations Mar 2012 – Mar 2014
Responsible for the growth, development, and implementation of field service operations. Collaborated with Senior
Leadership to provide direction for market growth through sales presentations and speaking engagements. Operationalized
new process methodologies, protocols, and key indicators to optimize daily performance, maximize quality, minimize costs,
and ensuring superior customer satisfaction with the adoption of the company’s new software technology.
Results: Navigated business growth and operational improvement processes which supported 136% sales growth and
175% gross margin improvement in the past three years. Developed and positioned eight field operations staff for
promotions into new leadership roles for accelerating the pace of play with new service models. Retired and transitioned
customers from a problematic service model to a new service model in order to mitigate customer service challenges and
unexpected financial risk to the company.
Project Consultant, St Louis, MO. Self-employed contractor to support various projects spanning research, regulatory affairs, product safety, corporate training, community college instruction, and business analysis for M&A target projects.
Project Consultant May 2009 – Mar 2012
Sought out by investors to develop independent projects to evaluate and pursue viable acquisition targets for
project sizes from $3 million to $180 million. Business plan developed, pledge capital acquired. Additional experiences
include regulatory affairs research in diagnostic radiology and corporate training for the transportation of hazardous goods.
Selected for an assignment to develop and provide instructional material for a distance learning course in
personal finance. Managed online course content, student self-study assignments, and student examinations
for fall semester.
Kamtz Companies, Loveland, CO. An entrepreneurial pursuit to pilot a regional European custom cabinetry manufacturer for high-end residential and commercial projects.
Owner & President May 2007 – Feb 2009
Structured, negotiated, and settled asset purchase agreement for the acquisition of a privately held company.
Led strategic planning, sales development, and operational planning. Created agreements for retail outlets
and distribution centers. Led manufacturing operations, new costing models, and cost reduction projects.
Organic sales growth rate reached 25% as the company gained a regional presence. New distributor
agreements secured for 80% incremental top line sales growth. Named to Northern Colorado’s Mercury 100
list for fastest growing privately held company. Initiated partnership with local community college and obtained
state grant to train employees in lean methodologies. Led Kaizen events; continuous improvements efforts
in manufacturing, front-office, and sales development; and reduced product finishing process times by more
than 75%.
Tyco Healthcare Pharmacy Operations, St. Louis, MO. Formerly Mallinckrodt, Inc. and now known as Covidien, a $10 billion global pharmaceutical and healthcare products leader.
Group Operations Manager, St. Louis, MO May 2002 – Apr 2007
Promoted to a created position to identify and implement strategic direction-setting initiatives for product
sales growth, operating cost reductions and quality improvements. Initiatives addressed operating methods,
new technologies, equipment selection, and facility design. Managed capital planning and investment process.
Maintained engineering and operational responsibilities for 37 site operations and their $200 million business.
Led initial development, and subsequently, the deployment of a custom designed business process software
with Lean/JIT process flow capability. Led teams to achieve 3% annual sales growth, 1.5% in annual cost
reduction, and process simplification initiatives. Patented equipment and processes were achieved. Custom
equipment designed to support new product launches. Costing and pricing models developed for new product
offerings. Staffing models created and deployed to support dynamic business changes.
Regional Operations Manager, Great Lakes & Northeast Regions, St Louis, MO May 2005 – Apr 2006
Hand-picked to assume additional responsibilities for directing business operations for 11 locations,
encompassing $66 million in annual sales – a concurrent position with the Group Operations Manager.
Benchmarked current operations and assessed market opportunities for growth. Led local market development
initiatives and sales planning processes. Implemented new product offering in five locations to yield more than
$1.2 million in high margin sales. Coordinated the implementation of material utilization projects to reduce
operating cost by more than $1 million annually.
Regional Operations Manager, West Region, Denver, CO Jun 2000 – May 2002
Recruited to direct business operations for eight locations. Coordinated sales and operation functions for six
major markets, totaling $21 million in annual sales.
Assessed new market opportunities. Provided technical leadership. Championed new product evaluations.
Contained cost controls through development of system operations metrics (i.e. freight controls, spending
controls, and material utilization). Implemented new product offering in six locations through custom designed
equipment and gained more than $1.5 million in high margin sales. Top line sales grew by 35% and 55%
respectively in two markets.
GE Healthcare, Princeton, NJ. Formerly Amersham Health and Nycomed Amersham, now known as GE Healthcare, a $17 billion unit of the General Electric Company; a pharmaceutical and healthcare products company.
Manager, Pharmacy Regulatory Affairs & Corporate Radiation Safety Officer Sep 1996 – June 2000
Recruited to direct regulatory affairs for 26 sites in the US and Canada. Directed regulatory affairs program
in the US, Canada, England, and Australia.
Liaison for licensing, inspections, and enforcement actions. Responsible for site audits and follow up resolutions.
Negotiated reduction of civil penalty actions. Developed IND SOP’s and coordinated protocols for pharmacy
operations.
Other Work Experiences – Director of Regulatory Affairs, Director of Business Unit for Regulatory Affairs Consulting Services and Educational Programs, and Pharmacy Manager.